Covid19: There is an inherent risk of exposure to COVID-19 currently exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable. By riding the bus, you voluntarily assume all risks related to exposure to COVID-19.
Wendover Fun Bus: Guests on Wendover Tours are required to wear a face mask while on the bus. If any passengers have any COVID19 symptoms please stay home. Please see the Resorts at Wendover website WendoverFun.com :: Health and Safety for the most up to date information. Only passengers that have prepaid with a credit card are guaranteed a seat. Due to COVID-19 there is no hostess, bingo, or water on the bus. Guests must be 21 years of age or older to ride, and must have a valid ID. Cancellations: Guests must notify Le Bus 24 hours in advance to receive a full refund. Cancellations made less than 24 hours prior to the date and time of departure will not be refunded.
Group Charter Cancelation: Group must notify the Le Bus 30 days in advance to cancel. Cancellations made less than 30 days prior to the date may be subject to full price fare.
Passenger Behavior Le Bus recognizes its obligation to transport the public in a safe and efficient manner, and to provide a pleasant and clean atmosphere in which to ride. Accordingly, Le Bus has instituted the following passenger behavior guidelines.
- No Smoking, including the use of electronic simulated smoking materials, e-cigarettes, and smokeless cigarettes, is prohibited in our buses.
- No spitting.
- No unruly, disruptive, unsafe or inappropriate behavior.
- No physical or sexual contact with drivers or other passengers.
- No foul language.
- No soliciting/loitering of any kind.
- No destruction of property, County or otherwise.
- No playing of radios, cd players, tape recorders, MP3 players, telephones or any other electronic devices to bother other passengers or the Bus Operator.
- Passengers must be fully clothed, meaning at least a torso-covering shirt, shorts, pants or a dress, sandals, sneakers, or some other kind of footwear. No one will be allowed to ride shirtless, pant less, shoeless or dressed to reveal body parts to be offensive to other passengers or the Bus Operator.
- Passengers must pay the appropriate fare in order to ride.
The Bus Operator will give one warning to a passenger who violates any of the above rules. If the passenger refuses to comply with the violated rule, the Bus Operator will call dispatch and they will call the appropriate agency to have that passenger removed.
Conduct and Hygiene Inappropriate conduct will not be tolerated and may result in denial of that ride, suspension, or dismissal from the service. Examples of inappropriate conduct are intoxication (alcohol or drug induced); physical abuse towards staff, volunteers or other passengers; arguing and verbal abuse; threatening the driver or fellow passengers; use of foul language, poor personal hygiene, or sexual harassment. Riders will not carry any items, materials, or substances that would in any way endanger the lives, health, or safety of any passenger or volunteer. If a rider shows any examples of such inappropriate conduct, service may be denied to them. Inappropriate conduct will be reported to the police if needed so proper action can be taken. Drivers have the right to refuse any rider due to inappropriate behavior or in circumstances they feel will jeopardize safety.
Safety Public awareness plays a large part in the overall security of our system. To that end, we encourage the public to be alert and to report to the driver and/or management anything that looks suspicious such as unattended items (grocery bags, back packs, suitcases, etc.) or any persons exhibiting excessive nervousness or sweating or wearing out of season clothing (ex: heavy coats in the summer time).
Passengers should not distract the driver and must not leave the vehicle until the driver indicates it is safe to do so. Drivers will wait until riders are safely in the building. Passengers are not allowed to be standing or walking around the Bus when it is in motion.
WHAT PASSENGERS MAY AND MAY NOT BRING ONTO THE BUS
- Passengers may bring bags onto the bus, if the bags can fit between their feet, or on their lap in a manner which does not obstruct the aisle.
- Passengers may bring portable oxygen tanks onto the bus, if they can be restrained by the passenger in a manner which does not obstruct the aisle.
- Passengers may bring grocery pull carts onto the bus, if they can be collapsed and put under or between the passengers’ feet in a manner which does not obstruct the aisle.
- Passengers may bring baby strollers onto the bus, if the baby is taken out of the stroller and the stroller can be collapsed and put under or between the passenger’s feet in a manner which does not obstruct the aisle.
- Car seats are allowed on the motor coach if equipped with seatbelts. However not all busses have seat belts. Le Bus requires that you seat belt in the child car seat if the bus is equipped with seat belts. Car seats are not allowed if the bus is not equipped with seatbelts. Child must then sit on a regular seat or be held by a parent if there are no seatbelts.
PASSENGERS MAY NOT:
Prohibited Items for Passengers include guns, firearms, and other devices designed to be an instrument of attack or defense in combat, or cause serious injury by launching harmful objects, including, but not limited to:
- Firearms of all types, including handguns, rifles, shotguns. (Law enforcement officials are exempt from the statute.)
- Toy, replica and imitation weapons that could be mistaken for real weapons
- Compressed air and CO2 guns, including pellet guns, rifles and ball bearing guns
- Signal flare pistols and starter pistols
- Bows, cross bows and arrows
- Military type weaponry that could be used to inflict harm or serious injury.
Passengers may not bring chemicals which are not normal household products and in normal household sealed packaging designed for the product. This includes but is not limited to:
- Strong acids and bases and other extremely caustic or corrosive materials.
- Car batteries and other automotive type batteries.
- Chemicals which pose a significant risk for bodily harm and/or contamination.
- Chemicals not considered normal household products.
- Flammable substances.
- Fertilizers and pesticides sold in bags covering 5000 sq. feet or more.
Objects with sharp points or sharp edges that are not contained and exposed in a way to use to cause serious injury or harm, including, but not limited to:
- Knives and scissors with an exposed or open blade.
- Items with an exposed blade designed for chopping, such as axes, hatchets and cleavers.
- Items with exposed sharp points.
Explosives or flammable substances or devices that could be used to cause serious injury or threaten safety, including, but not limited to:
- Gasoline, diesel, kerosene and other similar types of fuel or containers containing fuel.
- Tanks used for fuel, including propane and barbecue type tanks.
- Ammunition, propellant powder, gunpowder
- Detonators, blasting material, and military type weaponry.
- Dangerous goods or materials with the intent to cause mass casualties or illness, including but not limited to:
- Etiological agents
- Paints, varnishes etc.
- Paints or varnishes are allowed, and the packaging must be the manufacturer’s original packaging or a package of equal or greater strength, integrity, and be leak proof. Contents must be declared upon boarding.
- Personal transporters are prohibited on the bus unless it is being used as a mobility device. If the personal transporter is being used as a mobility device, then the operator will request that the mobility device be secured and stored in the luggage bay and the passenger transfer to a seat.
Drugs and Alcohol
- Passengers may not bring any illegal drugs. On the daily Wendover fun bus, coolers or alcoholic beverages are not allowed on the bus.
Items of Large Size and Quantity
- Any item(s) brought on the bus must be of size and quantity as to fit on that rider’s lap or under the seat. Items brought on the bus cannot exceed quantity or size as to obstruct the aisle, occupy a seat, or be considered too unwieldy for a single person to safely transport.
BOARDING THE BUS Passengers should always use caution when entering or exiting the bus. If a person thinks they may have difficulty climbing the bus steps, they should ask the driver for assistance. Passengers should always use the handrails for support when entering or exiting. They should be careful when walking up or down the steps during bad weather and be extra careful if they are boarding with young children. Passengers are advised that the steps can get slippery during rain or snowstorms.
Passengers should have their fare ready to pay the host or driver. After paying the fare, passengers should find a seat quickly and make themselves comfortable. All small children should be held securely when the bus is moving. Passengers should not allow small children to walk around the bus unattended. Bus Operators will give ample time for passengers to sit before moving the bus. However, it is the responsibility of the passenger to sit in a secured manner.
All personal items must be either on the customer’s lap, in the overhead compartment, or on the floor between their feet in a manner which does not obstruct the aisle.
SERVICE ANIMALS Le Bus recognizes under the Americans with Disabilities Act (ADA) that service animals are not pets, but rather, perform vital functions which result in more independence for persons with disabilities. Accordingly, Le Bus has implemented the following policies regarding service animals. Le Bus recognizes the need for service animals. The definition of a service animal is any animal that has been individually trained to perform a specific task for a disabled person. All service animals will be allowed to ride. All service animals must be either held by the passenger or put between their feet. The service animal may not block an aisle. Service animals may not occupy a passenger seat. The service animal may not bite, or otherwise disturb other passengers. It is the service animal owner’s responsibility to clean up after the service animal, should the service animal throw-up or defecate on the bus. If the service animal does become unruly, or disturb other passengers, the Bus Operator will request that the owner of the service animal control the animal. If the owner is unwilling or unable to control the service animal, the Bus Operator will call dispatch, and they will call the appropriate agency to have the service animal removed from the bus.
ILL PASSENGERS Should a person become ill on the bus or demonstrate other behavior or actions posing a potential medical emergency, Bus Operators are to do as follows:
- Assess the situation – look for signs that medical attention may be warranted. The Bus Operator may safely pull the bus to the side of the road to ask the person if they need medical attention. If the Bus Operator finds that immediate medical attention is needed, they are to contact dispatch or the on-duty supervisor and advise them of the situation and their location and to have them call 911.
Should emergency services be needed, the Bus Operator is to wait patiently for the emergency medical staff to take the person off the bus before proceeding. Once the ill passenger is off the bus, the Bus Operator is to then contact dispatch or the on-duty supervisor for further instruction.
Bus Operators are to complete an incident report within the given time frame.
INTOXICATED PASSENGERS Bus Operators have the option to transport passengers who are under the influence of medication, alcohol or who appear to be in an altered state if they abide by the Le Bus rules of passenger conduct. If the passenger is accepted to ride the bus and becomes belligerent or non-responsive, the Bus Operator is to safely pull the bus to the side of the road and contact dispatch or the on-duty supervisor for further instructions. Bus Operators are to complete an incident report within the given time frame.
BODILY FLUIDS Stool, blood and other bodily fluids may contain pathogens or harbor disease potentially posing a health hazard for other passengers and the coach operator. Operators are to make efforts to assess these risks prior to boarding passenger(s). Should a bus operator observe any signs of stool, blood, or other bodily fluids prior to a passenger boarding that operator may deny that passenger a ride due to health hazard(s). If a passenger releases stool, blood or other bodily fluids after being boarded, the driver is to assess the situation, instruct other passengers to stay away from the health hazard and contact the on-duty supervisor. The on-duty supervisor will either send maintenance to clean the biohazard or deliver another bus. Any cost of these services will be billed to the group and/or the passenger.
LOST AND FOUND Lost and found articles accumulated from the Le Bus buses will be given to Operations. Le Bus is not responsible for any lost or stolen items. Le Bus will keep any current lost and found for 14 days, after this time it will be donated to a local charity.
Passengers using portable oxygen breathing aids Passengers should inform the scheduler at time of reservation that a portable oxygen breathing aid will be transported with the passenger.
Drivers will be aware of the features and problems associated with portable oxygen aids. All drivers will receive training on the features of portable oxygen tanks during new hire training. Specific procedures will be available as necessary. The following general procedures will apply to most portable oxygen aids:
- Drivers will secure all oxygen containers during transportation by the most secure means available.
- Containers commonly secured to a mobility device may stay in those securements.
- Containers attached to mobility aids such as walkers must be separately secured to the vehicle by the most secure means available.
- Spare tanks must be secured to the vehicle by the most secure means available.
Passengers are to be advised by dispatch of the estimated length of the trip and the time that the passenger is expected to be on the vehicle. This may impact the quantity of oxygen the passenger requires.
Drivers are not permitted to connect hoses, disconnect hoses, or change oxygen tanks.
Wheelchair & Other Mobility Devices Securement: All passengers using wheelchairs and other mobility devices will need to call Le Bus 1 month prior to the date that they would like to ride the bus, to secure an ADA bus based on availability. Wheelchairs and other mobility devices will be secured using a four-point tie-down system. Le Bus cannot deny service to any passenger if the wheelchair or mobility device cannot be secured to the satisfaction of the driver. When a wheelchair or mobility device is difficult to secure properly, the driver is expected to make every effort at securing before requesting that the passenger transfer to a regular seat. The driver may request the passenger transfer to a regular seat but will not be permitted to require the passenger transfer if proper securement is not possible. Unoccupied wheelchairs (when the passenger has transferred to a seat) must be tied down securely. Electric wheelchairs must have the power turned off while secured. Always inform dispatch when you are loading a wheelchair passenger.
Immediately report any malfunctions with lift equipment to dispatch so that repairs can be schedule as soon as possible.
ARRIVAL TIME: Operators are always carefully selected and have instructions to drive at a speed within the limits prescribed by law and compatible with safe operation. Unusual road, traffic and weather conditions are beyond Company control.
Refusal to Transport Le Bus shall have the right to refuse to transport or shall have the right to remove from the motor coach at any point, any customer for the following reasons:
• A Government Request or Regulations – Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense.
• B Force Majeure and Other Conditions – Whenever such action is necessary or advisable by reason of weather or other conditions beyond Le Bus control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.
• C Across International Boundaries – Whenever a customer is travelling across any international boundary if:
– The government required travel documents of such Customer appear not to be in order according to Le Bus’s reasonable belief; or such customer’s embarkation from, transit through, or entry into any country from, though, or to which such customer desires transportation would be unlawful or denied for any reason.
• D Safety – Whenever refusal or removal of a customer may be necessary for the safety of such customer or other customers or drivers, including, but not limited to:
1. Persons whose conduct is disorderly, offensive, abusive, illegal or violent;
2. Persons who fail to comply with or interfere with the duties of driver;
3. Persons who wear or have on or about their person concealed or unconcealed deadly or dangerous weapons;
4. Persons with a communicable disease or infection known or reasonably believed by Le Bus to pose a direct threat to the health or safety of others.
Luggage for overnight transportation: Le Bus is not responsible for any luggage or personal items left either inside the Motorcoach or underneath the luggage bays. Le Bus assumes no liability for the loss of or damage of baggage. Guests are required to load and unload their “own” luggage if they choose to take personal items on the bus.
Le bus does not check luggage or provide receipts for luggage transported on the bus by the passenger. Customers are advised that Le Bus will accept up to TWO (2) pieces of luggage per passenger. For guidance this must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds.
Passengers can also take on board one (1) small carry-on bag that will fit in the overhead storage compartments or under the seat.
Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are typically too large to be taken on board the bus and will not be permitted in the passenger area. We suggest a bag with dimensions no larger than a briefcase as being about the correct size for carriage onto the bus. All luggage’s should be locked, and we recommend that a TSA approved locking device be used, particularly if crossing international borders.
We also recommend that you label your luggage with your name, address and contact number. Please be advised that passengers wishing to travel with more luggage than specified above will have items refused.
No refunds will be issued in respect of travel plans canceled by the customer as a result of their excess luggage being refused.
Limitation of Liability/Claims Le Bus assumes no liability for the loss of or damage of baggage in excess of two hundred and fifty ($250) dollars, and then only to the extent of the actual loss or damage sustained, computed on the basis of the actual value of the baggage. Le Bus will assume no liability for damage, breakage, deterioration, delay, and/or loss of any article prohibited to be transported on its motor coaches. Such prohibited articles include any hazardous materials as that term is defined by the US Department of Transportation or any weapons of any kind.
Unless caused in whole or in part by its own negligence that of its employees, Le Bus shall not be liable for loss, damage or delay caused by:
(1) The act or default by the passenger; .
(2) The nature of the property or defect therein.
(3) An act of God, public enemies, authority of the law, quarantine, perils or navigation, riots, strikes, or the hazards or dangers incidents to a state of war.
(4) Accidents, breakdowns, bad conditions of roads or other causes beyond the carriers’ control.
Any claim against Le Bus for loss, damage or delay must be filed with Le Bus within 7 days of the discovery of the loss or damage on which the claim is based.
Breakdown Policy: If for some reason beyond the control of the Company, a mechanical failure makes necessary the replacement of a bus originally assigned to the charter service, the replacement bus may be of a different type that will accommodate all passenger seating needs.
Le Bus will fix or replace a Motor Coach within 4 hours of delay. Compensation will be given to the chartering party if delay is longer than the 4-hour allotted time.